For ecommerce operations teams

Run store operations with a team of AI employees

Reconcile orders, chase stuck shipments, clear the support queue, and keep inventory honest. AI employees do the repetitive operations work inside your stack and wait for your approval before anything goes out.

Works in ShopifySupport + logisticsHuman approvals2,000+ integrations
Loved by the fastest-growing DTC brands
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The operations work, handled end to end

Support

An inbox that clears itself with full order context

The Support Rep pulls the order, checks your policies, and drafts the reply your team would write. It handles WISMO, returns, and warranty questions across your helpdesk, then waits for approval on anything sensitive.

Works inIntercomGmailGorgias
ShopDucky workspaceLive
/Clear overnight tickets with order context
Support RepIntercom
Triaged 24 overnight tickets with live order data
Drafted 18 WISMO replies with tracking links
Flagged 6 refund requests for your approval
Send 18 replies & approve 6 refunds?
ApproveView diff
Store

Order and store ops without opening a ticket

Tell the Shopify Developer what needs to change: fix an order, update a product, edit a page. It makes the change, shows you the diff, and ships it on your yes, with no dev queue to wait on.

Works inShopify
ShopDucky workspaceLive
/Fix the stuck order and update the product page
Shopify DeveloperShopify
Pulled the flagged order and its fulfillment status
Corrected the address and re-triggered fulfillment
Staged the product-page fix with a visual diff
Apply the order fix & publish the update?
ApproveView diff
Reporting

A daily ops digest built from the tools you already use

The Reporting OS pulls orders, shipping exceptions, inventory levels, and support volume into one morning digest, so nothing slips between systems and you start the day knowing what needs attention.

Works inShopifyGoogle Sheets
ShopDucky workspaceLive
/Build this morning's operations digest
Reporting OS
Summarized orders, shipping exceptions, and returns
Flagged 3 SKUs running low on stock
Posted the digest to your ops Slack channel
Post the digest & open the 3 stock alerts?
ApproveView diff

From connected stack to running operations in four moves

01Connect your stackLink Shopify, Meta, Slack, Gmail, Intercom, and Klaviyo in a few clicks.
02Hire from a templateSpin up AI employees like Shopify Developer, Meta Ads Analyst, or Creative Strategist.
03Delegate in plain EnglishBrief them like a teammate — they pick the tools and bring back the finished work.
04Approve and shipSensitive moves pause for your yes. Every run is logged and resumable.

Autonomous when safe. Approval-based when it matters.

AI employees move fast on the routine work and stop at the line you draw. You stay in control of everything that touches customers, money, or your storefront.

Human approvalsAgents ask and wait before any sensitive or customer-facing action.
Execution policiesScope exactly which services and actions each employee can touch.
Auditable runsEvery run is logged, resumable, and traceable — no black box.
Brand knowledgeSOPs, policies, and product facts keep agents on-brand.

Operations questions, answered

Which operations tools does ShopDucky connect to?+

Shopify plus your helpdesk (Intercom, Gorgias, Gmail, Zendesk and more), 3PL and shipping tools, inventory systems, and finance tools. That is 2,000+ integrations in all, so agents work where your operations already live.

Will AI employees act on customers or orders without me?+

No. Anything that touches a customer, an order, money, or your storefront pauses for your approval. Agents move fast on the routine work and stop at the line you draw.

Can it handle returns and warranty questions?+

Yes. The Support Rep pulls the order, checks your return and warranty policy, and drafts the response your team would send. You approve, it sends.

How does it keep inventory and orders in sync?+

The Reporting OS reads your store, fulfillment, and inventory data on a schedule, surfaces exceptions and low-stock SKUs, and posts a digest so nothing slips between systems.

How fast can we get an ops employee live?+

Connect your stack, enable an agent, and load your policies. Most teams have an AI employee doing real operations work the same day.

Get your ducks in a row.

Connect your stack, put your first AI employee on the work, and watch it run your brand end to end.