AI agents for ecommerce operations
ShopDucky checks Shopify, your helpdesk, inventory, and fulfillment tools for problems. It gathers the relevant records and prepares the next action for your team to approve.
Book a demoYour team approves customer, money, and storefront actions.
Gorgias
ShopDucky finds the problem and prepares the fix
For each exception, ShopDucky pulls the order, policy, stock, shipment, and customer context into one place. Your team reviews a prepared action instead of researching the issue from scratch.
Check your tools
ShopDucky checks orders, inventory, fulfillment, returns, and support queues on a schedule.
Pull the records
It pulls the order history, policy, stock position, and latest messages into one record.
Draft the next action
It drafts the customer reply, carrier follow-up, stock request, or internal assignment.
Send it for approval
Your team approves, edits, or rejects the action. ShopDucky records the outcome and continues the work.
One queue for orders, inventory, shipping, and returns
ShopDucky brings the daily exceptions from your ecommerce tools into one review queue with the source records and proposed action attached.
Order exceptions
Address holds, failed fulfillment, split shipments, cancellations, and orders that need manual review.
Inventory risks
Low-stock SKUs, mismatched counts, reorder requests, and products that need merchandising changes.
Shipping problems
Missing scans, delayed deliveries, carrier claims, and customers waiting for an update.
Returns and warranties
Policy checks, order context, reply drafts, refund approvals, and cases that need a human decision.
Approve every customer, order, and payment action
Choose which tasks ShopDucky can complete and which actions need approval. Each run shows the source records, proposed action, reviewer, and final result.
GorgiasFrequently asked questions
Does ShopDucky replace our operations tools?+
No. It works across the tools you already use. ShopDucky reads the relevant records, prepares the work, and writes approved updates back to the right system.
Which exceptions can it monitor?+
Teams use it for order holds, delayed shipments, inventory risks, returns, warranty cases, and recurring reports. You choose the checks and escalation rules during setup.
Can it contact customers or carriers?+
Yes, after you approve the action or allow that action under a policy. You can require approval for every message, refund, order change, or external update.
Where does the operations queue appear?+
Your team can review work in ShopDucky and receive assigned items or digests through tools such as Slack and email.
See ShopDucky run your operations queue
Bring the checklist your operations team runs today. We will map it to your tools and show you the first workflow.